SOLUTIONS
Agents thatdo real work.
A chatbot is an interface. An agent is a system that performs work. These are the kinds of work we build agents for — each described by what it does, not the model it uses.
- 01Customer Service AI AgentsResolve requests, not just answer them.
- Understand
- Retrieve
- Act
- Escalate
- 02Sales AI AgentsResearch, qualification and CRM work, done for the team.
- Research
- Qualify
- Record
- Route
- 03Software Engineering AgentsAgents that investigate, change, test and ship code.
- Investigate
- Modify
- Test
- Propose
- 04IT & Operations AgentsSupport, investigation and runbooks, executed.
- Inspect
- Decide
- Execute
- Verify
- 05Security AgentsTriage, investigation and response assistance for security teams.
- Triage
- Investigate
- Summarise
- Escalate
- 06Finance & Business Operations AgentsDocuments, reconciliation and reporting, handled.
- Extract
- Reconcile
- Flag
- Report
- 07Research AgentsSearch, analyse, synthesise, report — continuously.
- Search
- Analyse
- Synthesise
- Report
- 08Enterprise Knowledge AgentsThe organisation's knowledge, retrievable and usable.
- Ask
- Retrieve
- Ground
- Cite