SOLUTION · IT & OPERATIONS
IT & Operations Agents
Agents that handle IT support, investigate incidents and execute runbooks across internal systems — with approvals on anything that changes production.
Talk to an engineer- Inspect
- Decide
- Execute
- Verify
The work
Operations work is full of well-understood procedures that still need a person to read the situation, pick the right one and run it. That is the part an agent can take on.
The agent works inside the permissions of the runbook it is executing, and anything that changes production waits for a person.
What it does
- IT support
- Incident investigation
- Operational automation
- Runbook execution
- Internal operations
- Service management
A run, step by step
From request to result.
- 01
Inspect
Gather logs, metrics and the state of the system.
- 02
Decide
Match the situation to the right runbook.
- 03
Execute
Run the steps, with approval where needed.
- 04
Verify
Confirm the fix, and record what was done.
Where it connects
- Ticketing
- Monitoring and logs
- Internal APIs
- Identity systems
- Service management tools
Controlled authority
- Read-only by default, with write actions granted per runbook
- Human approval before any change to production
- Every command audited and traced
What we measure
- Task completion
- Human escalation rate
- Runtime reliability
- Latency
How we build it
The engineering behind it.
Solutions describe what the system does. These services are how it is built, tested, deployed and scaled.